LEGAL REFERENCE

Your Privacy Matters to Us

We built ajoqq around your trust. This privacy policy explains how we collect, use and protect your personal information when you open an account, deposit via DANA, OVO...

Data ProtectionTransparent PracticesIndonesia CompliantAccount SecurityPayment Safety
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ajoqq Your Privacy Matters to Us

What We Collect and Why

When you join ajoqq, we collect your name, email, phone number and identity details to verify your account and comply with local regulations in supported Indonesian regions. We also record your deposit and withdrawal history, game activity and device information to improve your experience and prevent fraud. Payment data from DANA, OVO, GoPay and QRIS transactions is encrypted and never stored on

our servers without your consent. We use this information to process your account, deliver our services, communicate updates and meet legal obligations where applicable.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

Questions About Your Privacy

Team online

Email Support

Reach our privacy team at [email protected] with any concerns about how we handle your data. We respond within 24 hours.

Account Settings

Review and update your personal information anytime in your account dashboard. Control what data you share with us.

Data Requests

Request a copy of your personal data or ask us to delete your account. Submit requests through your account or email us directly.

EDITORIAL CLARITY

How We Protect Your Information

Encryption Standard

All data transmitted between your device and ajoqq uses industry-standard SSL encryption. Your passwords are hashed and never stored in plain text.

Secure Servers

We host your account information on protected servers with restricted access. Only authorised staff can view your personal details.

Regular Audits

Our security team conducts regular audits and penetration tests to identify and fix vulnerabilities before they affect your account.

Payment Compliance

DANA, OVO, GoPay and QRIS transactions comply with local payment regulations. We never retain full card or wallet details.

Third-Party Vetting

Any partner we share data with—analytics providers, payment processors—signs strict confidentiality agreements and meets our security standards.

Incident Response

If a breach occurs, we notify affected users within 48 hours and work with authorities to investigate and prevent recurrence.

Consistency Across Our Platform

Live Casino Tables
Your privacy protections apply whether you're at a live baccarat table or exploring our slot lobbies. Same encryption, same standards.
Sportsbook Markets
Betting activity is logged securely. We track your wagers to prevent fraud and comply with local regulations in supported regions.
Mobile & Desktop
Whether you access ajoqq on your phone or desktop, your data is protected by the same encryption and security protocols.
Account History
Your deposit, withdrawal and game history is stored securely. You can download a full record of your account activity anytime.
Payment Methods
DANA, OVO, GoPay and QRIS transactions receive identical privacy treatment. No method is less secure than another.
Cookie & Tracking
We use cookies to remember your preferences and improve your experience. You can disable non-essential cookies in your browser settings.
Data Retention
We keep your account data for as long as your account is active, plus 7 years for regulatory compliance. Deleted accounts are purged after 90 days.
SERVICE CONTEXT

What Defines Our Privacy Approach

Transparency First We tell you exactly what data we collect and why...
Your Control You decide what information you share. Update your profile, adjust...
Local Compliance ajoqq respects Indonesian data protection standards and local regulations in...
No Selling Data We never sell your personal information to advertisers or brokers...
Fast Response Privacy concerns? Contact us and we'll investigate within 24 hours...
Regular Updates This policy evolves as our platform grows. We notify you...

Privacy Questions Answered

We retain your account data while your account is active. After you delete your account, we keep records for 7 years to comply with local regulations, then purge everything. You can request early deletion anytime.

Yes. Log into your account, go to Settings > Privacy, and click 'Download My Data'. We'll email you a complete record of your personal information, transactions and activity within 5 business days.

Absolutely. Payment details are encrypted end-to-end and never stored on our servers. We only retain transaction references for your account history and regulatory compliance.

Only when necessary—payment processors, fraud-prevention services and legal authorities where required. Every partner signs strict confidentiality agreements. We never sell your data to advertisers or brokers.

We notify affected users within 48 hours, explain what happened and what steps we're taking. We work with authorities to investigate and implement stronger protections to prevent recurrence.

Yes. Essential cookies keep your account secure, but you can disable non-essential cookies in your browser settings. Some features may work differently without them.

Go to Settings > Account > Delete Account. Confirm your identity and we'll deactivate your account immediately. Your data is purged after 90 days, except records we must keep for legal compliance.